News

We are delighted to announce that following the acquisition of Skore by Netcall we are now fully integrated into the Liberty Platform. Our new name is Liberty Spark. This is only the beginning of a new era for Spark and by becoming part of the Liberty platform will enable us to further enhance and develop […]

The latest acquisition supports Netcall’s goal to help customers deliver significant change, fast  Netcall, a leading provider of AI-powered automation and customer engagement solutions, today announces the acquisition of Skore, a Portsmouth-based process improvement platform provider.  The acquisition will enable Netcall to expand its digital transformation offering to customers, making Netcall’s Liberty Suite a unique […]

Training teams on the importance of business process mapping, and how to do it, can be daunting. Process mapping can be a dry topic and it may be a challenge to make it more interesting. But using a process training game not only engages people and is a powerful tool to get your point across […]

Continuous Process Improvement doesn’t have to be hard. As we come to the end of the year most of us are turning our attention to 2023 and finalising our plans for the year. Through 2021 and 2022 we met a lot of teams that had a vision to build more agile and resilient businesses.  The […]

Background  Carte Blanche, the award-winning creator, distributor and licensor of branded gifts, cards and apparel, is best known for Tatty Teddy, the cute grey bear with a blue nose who is the signature character of the much-loved Me to You brand. The Chairman of Carte Blanche Group is Stephen Haines, who founded Carte Blanche Greetings […]

How to make sure you hit the ground running in your next project.  A seasoned professional, Mark Jarvis has offered his consultancy services to businesses of all shapes and sizes from process-mapping in large multinationals to team building days for fledgling start ups. A natural enthusiast who believes people learn and develop best when their […]

Skore is delighted to announce a partnership with Softools – the no-code development platform for enterprise quality DIY apps. Softools is an advanced zero code web application platform that enables users to build and deploy business process apps in hours. They will be recommending Skore’s process mapping software to their partners and customers as they […]

Skore’s CEO, Craig Willis, had the great opportunity recently to be invited on to the Improvement Nerds Podcast. Talking about the power of process mapping as a communications tool, Craig explained how capturing a process opens up so many opportunities for discovery and reflection. Of course using Skore as a model means that this process […]

We are aware that some users have reported experiencing issues whilst using the Skore platform. Our internal systems alerted us to this issue at 13.33 (GMT) and full service was restored by 14.26 (GMT).  Some users were unable to connect to the server and some other users may have lost recent edits within this time […]

This month, co-founders Chris Green and Craig Willis were invited to speak on the Rethink Productivity Podcast. Chris and Craig had the opportunity to elaborate on how Skore makes Process Mapping and Improvement simple. Discussing how a structured and interactive approach to process discovery is the way forward, they demonstrated how easy it can be […]

Our Skrum networking and learning event in December sparked lively conversations and generated some great networking connections. Skore ran their final event of 2020 on Tuesday 8th December. Skrum has been a constant in the Skore event calendar for several years and in 2020 has successfully moved online in response to the pandemic. For the […]

It’s been a rewarding month for our new Community as our membership grows. Additional content has been included and it’s become a useful conduit for problems to be shared. It’s also been an opportunity for the Skore team to receive more product feedback and easily access requests for help. Weekly Drop Ins on Friday mornings […]

Skore will be releasing the new and improved Quantify module on Wednesday 25th November 2020 at 12am (GMT). The enhanced version enables users to: Understand how long and how much it costs to perform a process  Understand roles utilisation in terms of time, costs or FTE (Full Time Equivalent) Identify bottlenecks in your process (in terms of time, FTE or costs) Simulate volumes of activities […]

Based in Portsmouth, UK, Skore, the Process Improvement Software company has welcomed the opportunity to work with another innovative local start up in the same industry. Skore have now joined forces with Intelligent Actions. This Portsmouth based company provides customised automated workflow solutions to clients.  Its founders, Steve Humphrey and David Blagden have over twenty […]

Bridging the Gap with Skore Connect Skore for MS Azure Devops Do these questions sound familiar? This project is taking much too long. Do we really need processes and requirements? We still cannot collaborate effectively Why don’t my development team see everything? The project is going to cost how much?!?! If you recognise these then […]

Do you know how to get the most out of the 800 plus apps in the Xero Ecosystem and which ones to recommend to your clients? Do you need to gain confidence rapidly and be able to show clients the insights they need? Can you easily build trust and get clients to accept change in […]

Growing organisations recognise that there will always be fluctuations in demand for products and services. Whether its a sharp increase or a sudden drop off, it’s essential they can respond quickly and have the right team in place. If you are uncertain about how change will impact you over the coming months then sign up […]

On the 15th September 2020, Skore held their hugely popular Skrum event. Following the pandemic, these originally face to face events have moved online with the added benefit that Skrum are able to welcome even more people who previously would not have been able to attend due to geographical limitations. With attendees based in the […]

Skore has been announced as a finalist in the Technology Award category for the South Coast Tech Awards. The annual awards ceremony, looking at companies based in the South or Solent region, recognises achievements in the tech industry. Skore has been nominated for demonstrating significant improvements in the development of new technology or the use of […]

Unsure how Skore compares to other software tools and platforms on the market? Or confused as to where Skore fits in? Read on to learn more with our review of the different types of products available and how they are used in the field.  The Digital Transformation industry has a wealth of tools and platforms […]

Skore is pleased to announce the launch of their newly improved Quantify module on the Skore software platform. Including process simulation and team planning. The challenges of 2020 have left many businesses struggling with wild fluctuations in demand for products and services. Organisations are recognising that whether its a sharp increase or a sudden drop […]

Looking back at the last review written in December 2019 none of us could have predicted the exceptional times we are now experiencing. Certainly for Skore our plans have been somewhat altered following the arrival of Covid 19. That said, for Skore, the pandemic enabled us to truly reflect on our customer offering and improve […]

Skore has announced the appointment of Chris Green as CCO of Skore, the online process mapping and improvement software platform. Previously Skore’s Partners Director, Chris will be responsible for all Client Relationships and Sales.  Chris commented:  “I am delighted to become the Chief Commercial Officer for a software company I am so passionate about. Skore […]

Skore were recently featured in the noted publication – the Business Magazine – July/August 2020 edition. Building on our relationship with innovative workforce solutions company SERT, the article underlines the value and opportunities that enhancing and streamlining your processes can bring. SERT’s CEO Mark Edwards commented ‘Skore is like holding a mirror up to our […]

Skore announced this week, the appointment of current Operations Director Craig Willis to Chief Executive Officer of Skore, the online Process Mapping and Improvement software. Craig Willis’ appointment as CEO will ensure the continuing success of Skore software as an innovative and unique Digital transformation software tool. Craig Willis commented:  ‘Skore’s exceptional industry leading software […]

This month we had the opportunity to speak to Colin Claverie, Skore’s CTO, to learn more about the Product Roadmap for Skore software and where he sees the future of Skore and the digital transformation market in general. Colin is responsible for all the technical aspects of Skore and also leads the development team.  Hi […]

Following the success of our webinar series on running remote process workshops we have made this recording available to everyone. We’d love to hear your experiences and feedback from your own virtual workshops.

The recent developments regarding the spread of Covid-19 worldwide have meant major disruption to most businesses. In light of this Skore would like to ensure that all existing users have the opportunity and skills to run remote workshops for their organisations and continue to collaborate and share insights as needed. To make it even easier for our customers […]

Need help running remote workshops but hesitant to spend money on an expensive daily rate? We have the solution… Following the outbreak of the Covid 19 virus and the subsequent global impact on businesses, many of us are facing the challenge of how to run our organisations remotely. This can be a challenge to many […]

In response to the Covid 19 crisis and the necessity for so many business professionals to work remotely, Skore are offering you the chance to learn how to run a process discovery workshop remotely using Skore software. Are you struggling with the challenge of how to process map without a wall and sticky notes? With […]

As part of our commitment to the continuous improvement of Skore Software, there will an update to the platform and planned maintenance on Saturday 14th March . Users can expect to see and experience the following upgrades Performance enhancements Security improvements A new testing infrastructure User Interface tweaks More prominent search functionality (the default order of […]

On the 14th January, Skore ran its first event of 2020 in London. Hosted by Cloudreach, the Cloud Migration experts, the Skrum community met to share ideas, make connections and most importantly listen to inspiring speakers from the Digital Transformation sector. Craig Willis got the event underway with a preview of Skrum events  planned for […]

A Year of Growth At the end of 2019 we’d like to take some time to review what has been a year of great positive change at Skore. Skore Software has grown from strength to strength and we are excited for 2020. Here is a general round up of all the highlights.  Our Product. The […]

Skore, market leaders in Rapid Process Discovery Software announce partnership with Innovative Transformation Experts, Marjolo. Skore and Marjolo are delighted to confirm their collaboration, bringing together the ultimate process discovery software platform with optimised strategic & innovative digital transformation consulting services; ideal for businesses looking to capitalise on opportunities for sustainable growth and success. Organisations […]

Skore’s Skrum community is growing and learning following another great evening event held in London with the Skore team and Skrum attendees. On the 12th November the Skore team held it’s bi-monthly Skrum event at Tower 42, London. Hosted by Kofax – the Intelligent Automation Solutions provider, the Skrum community had the opportunity to meet […]

Skore,  along with Duena Blomstrom, Co Founder and CEO of People Not Tech, were honoured to be invited on to Cloudbusting, an insightful podcast from Cloudreach, hosted by Jeremy King and Dave Chapman. Jeremy and Dave are Thought Leaders in Cloud Computing. Together, they explore what it means for organisations and their business models when […]

Following the success of the last training sessions, Skore is pleased to announce another date in 2019 to meet with increasing demand. The training is designed for Business Analysts, Consultants and Change Management professionals using Skore to map and analyse processes. The one day Digital Discovery training will enable participants to get up to speed […]

We are excited to grow the development team. If you are interested in writing beautiful, scalable, fast, and secure code you can contact us to have a chat! Click here for full job description

Skore, the Digital Discovery Software Platform is pleased to announce the relaunch of its training programme. The programme is designed and available to anyone who needs to capture and analyse processes within an organisation and is looking to improve their skills. Craig Willis – Customer Success Director said ‘Skore helps organisations understand and clarify their […]

Skore Digital Discovery Platform announces partnership with leading RPA Solution & Services experts Lawrence & Wedlock. The new collaboration will ensure an end to end solution for companies looking to achieve agility in implementing RPA technologies. Skore’s Robotic Assess module brings disruption to the discovery phase of any automation project. It considerably reduces the time […]

Following feedback and the continuous improvement of our platform we are delighted to announce updates to our Digital Discovery app. In the latest version you can discover the following enhancements: Enhanced user experience and Performance (including Microsoft Edge) – streamlined login experience, page load time halved, more reliable in low bandwidth areas,  increased user feedback with […]

Why do we need IDEFlite? IDEFlite is the perfect way to communicate how a business process, and any underlying automation, is going to work between technical and non-technical audiences. This makes it an ideal point of reference throughout a project. Audiences can use it to describe ideas, changes and potential issues in a way that […]

We’ve never wanted to sit still and we’re always looking for ways to improve our company, our services and our products. Earlier this year we released the latest version of our Skore web application. This included an almost complete rebuild of the whole app from ground up. It’s no small undertaking to start from scratch […]

Do you need processes at team level? At the heart of an agile organization is a deep understanding of how we work together. In an agile team, the constant collaboration between the members help doing so. Retrospective meetings are the institutionalised forum for talking about “how we work”. In reality, every time people talk together […]

Definition of Skrum in English: Skrum NOUN Business A gathering of business change and improvement professionals in an open discussion where ideas are shared and questions are answered. A Skrum typically takes the form of three talks followed by discussion, questions and networking. Talks are 20 minutes long and cover topics such as project insights, […]

As a Business Analyst, or Project Manager, you often arrive on a new project and have no idea where to start. Things are a bit chaotic for a few weeks and then they gradually start to fall into place. You all figure out your roles, what needs to be done and the real work can […]

“The reason most process led change projects fail is that they ignore culture” I was listening to this during a programme meeting. Some consultants had come to present to us a sure fire way to deliver a successful programme through a focus on cultural change. My colleagues around the room were all nodding wisely but […]

We’ve shared before a high level process for implementing software but here I thought it worthwhile spending a bit of time considering how we select the right tool in the first place. Over the past few years we’ve worked with a number of small to medium sized business implementing new systems. In many cases they […]

I was on a call and we had this discussion about, supposedly, 2 types of processes: Process as a “recommendation”: process says A-B-C but you can do A-C-B if you think it’s relevant. Maybe it’s good for a project. Processes as mandatory instructions:  process says A-B-C, you must do A-B-C. It’s best for repetitive processes […]

In this video I take you through a demonstration of an example process and procedure portal created in Skore app. Traditionally Skore app has been focused on process design and analysis with our view on making it as quick and easy as possible. As we worked with more and more teams they told us that […]

Ever wondered what’s going on after you’ve repeatedly had a bad customer experience with the same company? How do companies allow themselves to come bottom of the pile in consumer research with the most complaints or the longest call waiting times? Here’s why that happens and what companies can do about it These are often […]

This simple process for promoting your business on Twitter comes from the blog post by Goutham Bhadri. Additional notes are found in the paperclip links on each box.

This example comes from a blog post by David Patterson of KnowNow Information. KnowNow help companies through the innovation process helping them to formalize and test ideas and develop those into real applications. In this blog post David takes us through a simple 5 step approach from idea to app. We have captured the 5 […]

I couldn’t help this. After a meeting earlier in the week I stopped by one of my favorite fast food chains. I love to watch how well the process for making my sandwich works. It must have taken years to get this right. I’ve watched other vendors but none have the process down so well. […]

From the Erik Larson article in the Harvard Business Review “A Checklist for Making Faster, Better Decisions“. This 7 step approach uses Behavioural Economics as the basis for making better decisions. It’s designed to reduce bias and is ideally suited to important strategic decision making. After reading the article on HBR we created this simple process […]

This process is used to demonstrate to customers one of the solutions we offer. We’ve been involved in many software implementations over the years, from large scale ERP through to small implementations covering 4 or 5 team members. Skore app is a fantastic tool for capturing and analyzing requirements based on process. We focus on […]

The scrum process is one that we see more and more often. It may go against what many agilists believe but in larger organizations, defining a process is important. We see many versions of this same process, the words change often but the main steps are almost always the same, in the same order. View […]

Why do we need a Customer Experience Process? This is an example of how we use processes to define and describe a methodology, or approach, in our consulting. In this case it’s our customer experience process. It describes the key activities we do when working with our customers on customer experience issues. Typically a client […]

In this example we show an aircraft turnaround process from touchdown to take off. Please note this is not a real turnaround process and as the author, although I am a frequent flyer, I am no aircraft expert! I have used this process as an example in many training sessions. It is something that is […]

This customer came to us with an adoption problem. They had a product that clearly solved a well know problem in their industry. For some reason user adoption of the product was relatively low with fewer customers getting the expected value than they expected. There was a suspicion, within the company, that the design of the […]

Lack of clarity around roles and responsibilities within an organization, or project, is one of the most common problems we come across. Skore makes it very easy to clarify responsibilities, to define and agree who does what and communicate that to the team. Whether you use RACI, or the alternative RATSI, you can design work […]

Org design is an essential part of any transformation project. A good org design process is also incredibly valuable for building business cases, understanding hiring requirements and even performing training needs analysis. Over the past few years we’ve been using and developing our own design process that we’d like to share here. While we use, […]

You have been given a project, or task, that requires you to create flowcharts, a business process or visualize how stuff works in your company. You’ve not done this before so where do you get started? There are loads of tools out there, free tools, paid for tools, software as a service but which one […]

Have you allocated too many resources to the job or have you allocated to many jobs to the resource? Both of these situations are painfully common when implementing a change program. Sadly this results in a miss of either cost saving, when there are too many resources, or efficiency/quality benefits when there are not enough. […]

If you run a lot of workshops and are confident in what you do then this post is NOT for you. However, if you’re something of a workshop novice then I believe you will find something useful here. Why run a workshop? Workshops are a fantastic way to get key people together to figure out […]

Using Service Level Agreements If you’re a service provider you probably use Service Level Agreements (SLAs). You want to give your customers confidence that, should anything go wrong, your team will do their best to resolve it within a given time. You define a service level that you feel confident you can meet. Your customer […]

Every executive and / or business owner will know just how hard it is to put their vision into practice. The larger the organization, the more moving parts, the harder it is. But the challenge isn’t limited to large organizations, even with a handful of employees you have to take your vision and strategy and […]

Process mapping is a brilliant way to visualize how things work. With a visualization it’s much easier to share and understand complex ideas. Sometimes it can be very hard to identify problems and understand their true nature. The act of creating a process visualization is a very powerful way to understand those problems and design […]

The democratization of process Our focus was always to improve communication between diverse groups within any organization to drive successful change. Skore was intended to be easily accessible to any audience, quick to get going and easy to use. We designed it to help clarify complex situations and make them easier to understand. Anyone, regardless […]