Top 5 Reasons to Use Skore as Your Business Process Mapping Software
Are you ready to move on from pen and paper or basic diagramming tools?
Fed up with overly complicated process languages and confusing symbols?
Ready to make the plunge into business process mapping software?
You’re probably shopping around right now, learning about all the different software available in the market right now.
More than anyone else, we’re your best fit.
Don’t believe us?
Here are five reasons why Skore should be top of your business process mapping software list.
Use of UPN
Skore is based on UPN, Universal Process Notation.
Unlike other forms of notation for business mapping, such as BPMN, it does not require extensive study. It also focuses on keeping the maps simple and legible while presenting all aspects of a process. There are no concessions made like there are in Swim Lane diagrams, for example.
UPN is easy to understand and for all company members, regardless of the level of expertise or knowledge, to follow. The process documentation becomes standardised easily, as the maps made with UPN ensure everyone in the company has the same understanding, avoiding misinterpretation entirely.
This makes it possible to reuse the same material to train new hires and keep the organisational architecture and training aligned with the company goals. And when the time comes to review processes for improvement, they can be easily accessed and understood via the process library.
Furthermore, CRM giant Salesforce has recently recognised the growing trend of analysts and companies relying on UPN to map their processes. On their online-training platform, Trailhead, under the Business Process Mapping course, there is now a module on UPN. UPN is what the future looks like for process mapping.
With Skore, you’ll be ahead of the curve compared to your competitors.
You’ll be able to communicate clearly with both stakeholders and frontline workers about what your processes currently look like, what you want them to look like, and how you envision getting there. And everyone involved will be able to understand how it should play out.
Faster Business Process Mapping
Traditionally, business process mapping workshops were complicated and time-consuming events that few employees wanted to attend. Everything was written with pen and paper, and that information took forever to compile in a way that made sense to then work on.
Keeping it all up to date after the fact as processes and documentation changed was even more difficult as information would go missing or employees would move on.
And after a workshop was over or when any change needed to be made to a process, getting sign-off from stakeholders would take weeks of chasing after them.
Mapping during workshops can be done remotely or in person, and it is considerably faster to create diagrams. As Skore is intuitive and built expressly for mapping, you also do not have to dedicate time to creating shapes or connectors. The tool already knows to do it for you. You can map your processes at the speed of conversation.
Sign-off from stakeholders can happen during the meeting, you can quickly create new processes or alternative processes to test out, and you can save all of them for future use or revisit.
Nothing is lost due to time or inattentiveness during the workshop, and you’re mapping faster than ever.
Subprocesses
Skore has the feature of creating a subprocess within a process.
What does this mean, and how does it look?
Essentially, in a What box (which answers the question of what action is being taken at this point), you can link to the previous process required for that box to exist.
For example, in our sample customer onboarding template, there is an arrow-down button on the Perform initial setup box. Clicking on that takes us to the subprocess required to complete that action, which is mostly compiling customer data. This subprocess has all the same notations and format as a regular process.
While this step isn’t necessarily vital information in the first onboarding map we saw, it is still important to include it in the final result. Adding it as a subprocess allows businesses to truly drill down to detail without the map becoming crowded. You can still fit your high-level process map on one page.
With Skore, businesses are able to have all the appropriate process steps and information accessible and visible without causing major confusion to anyone studying the map.
Process maps become easy for high-level C-suite conversations to follow along and make big decisions as needed, as all process details can be accessed and viewed instantly. If anyone needs any further information, you can quickly drill down as required.
Analytics
Another aspect Skore offers is the integrated analytics that helps you figure out how and where to improve your existing, mapped processes.
One of the goals of business process mapping is to improve or optimise your existing business.
You can find places where you can be more efficient or cut costs. Find tasks that are redundant and are being duplicated by other departments or even tasks that can be removed, so your employees can dedicate themselves to other, more worthwhile pursuits.
Taking the time to go over your processes and find the spots for improvement or optimisation is vital for any healthy business.
The problem is the length of time these discussions can take, and the decisions that come after. These tend to be the meat of the argument when it comes time to actually act.
So, how can you make this key part of process improvement go a bit faster?
By relying on numbers and having a tool that helps you see them clearly.
Enter Skore’s analytics.
By inputting your information and data into the software and with a simple click of your mouse, the analytical dashboards are created. They will make your process improvement or optimisation decisions a lot faster.
And you’re not just relying on your gut instinct or the experience of your subject-matter experts – you’re relying on hard data and numbers. Which provides you with a much stronger business case to present to stakeholders.
In this, Skore is also unique, as the instant analytic functionality we have and offer our customers cannot be found with any other business improvement software.
Roles and Responsibilities
Finally, at Skore we focus on clarity and simplicity when it comes to mapping out activities.
This extends to who is in charge of each activity.
Process documentation and the types of diagrams associated have not often given much room or emphasis to roles, responsibilities, and their associated accountabilities.
This is a big problem and a mistake: if you don’t know which role is responsible for what action in your process, you do not know to whom you can ask questions.
We place this focus on roles and their titles, as well as including a list of responsibilities associated with that role, and not on individuals.
Relying on individuals is risky, as employees will leave companies, and then take that knowledge with them. The last thing you want to do as a company is hiring someone back as an external contractor simply to go over how they made something run after they’ve left.
With Skore, it becomes clear what role is responsible for what, meaning accountability is clear.
It’s much more effective at moving projects along as you can determine which role is directly responsible for each step of the process. There can’t be any internal disputes about who needs to meet the deadline when the associated role is there in black and white!
Work levels can also be reported clearly with analytics tools, which is instrumental when it comes time to studying processes for improvement, as we saw above.
Additionally, having roles responsible for certain tasks helps you understand how the process works in that instance. You have a clear title to ask questions when you’re first starting to map out the process, or when you start looking into improvement or optimisation.
Conclusion
The above are only the top five reasons to switch or use Skore when it comes to business process mapping software.
We’ve been looking to the future with a focus on user experience since our inception.
Being early adopters of UPN, refocusing on roles and responsibilities, focusing on mapping quickly to ensure efficiency, and providing innovation to clients in the form of subprocesses and analytics.
The truth is, there is no other tool out there in the market like us.
So if you’re serious about taking the reins of your business and its processes, it’s time to have a call.
Get in touch, and our team will be happy to walk you through everything you need!